{"id":24608,"date":"2024-12-06T11:39:59","date_gmt":"2024-12-06T16:39:59","guid":{"rendered":"https:\/\/entraidediabetique.wp.vortexdev.com\/foire-aux-questions\/"},"modified":"2025-03-31T12:36:20","modified_gmt":"2025-03-31T17:36:20","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/entraidediabetique.wp.vortexdev.com\/en\/frequently-asked-questions\/","title":{"rendered":"FAQ"},"content":{"rendered":"
[vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”default” height=”100%” parallax_ratio=”0.1″ video_type=”mp4″ ct_u_font_weight=”ct-fw-600″ ct_u_font_style=”ct-fs-n” button_label=”CONTINUE” container_id=”continue” ct_u_color=”inherit” section_button=”” scroll=”no” section_id=”” image_mobile=”” image=”” kenburns_images=”” video_src=”” with_container=”” ct_u_padding=”” ct_u_margin=”” ct_u_bg_color=”” ct_u_border=”” ct_u_diagonal1=”” ct_u_diagonal2=”” ct_u_shadow=”” animation_speed=”” animation=””][vc_column width=”1\/1″ full_width=”yes” align=”” animation_speed=”” animation=””][vc_row_inner equal_height=”yes” content_placement=”bottom” gap=”30″ css=”.vc_custom_1732807201041{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-bottom-width: 0px !important;padding-top: 20px !important;padding-bottom: 0px !important;background: #E9F0FA00 url(https:\/\/entraidediabetique.wp.vortexdev.com\/wp-content\/uploads\/2024\/11\/EDQ_CentreDons_LandingPage_Header_V5-scaled.webp?id=24514) !important;}”][vc_column_inner width=”1\/1″ offset=”vc_col-lg-offset-2″ animation_speed=”” animation=””][vc_column_text css=”.vc_custom_1739895941179{margin-right: 0px !important;margin-left: 0px !important;border-left-width: 00px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”subtitle-h2″]\n

F.A.Q.<\/h1>\n

General questions<\/b><\/span><\/h2>\n[\/vc_column_text]\"[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]\n

\n\r\n\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”default” height=”100%” parallax_ratio=”0.1″ video_type=”mp4″ ct_u_font_weight=”ct-fw-600″ ct_u_font_style=”ct-fs-n” button_label=”CONTINUE” container_id=”continue” ct_u_color=”inherit” section_button=”” scroll=”no” section_id=”” image_mobile=”” image=”” kenburns_images=”” video_src=”” with_container=”” ct_u_padding=”” ct_u_margin=”” ct_u_bg_color=”” ct_u_border=”” ct_u_diagonal1=”” ct_u_diagonal2=”” ct_u_shadow=”” animation_speed=”” animation=””][vc_column width=”1\/1″ full_width=”yes” align=”” animation_speed=”” animation=””][vc_row_inner equal_height=”yes” content_placement=”top” gap=”5″ css=”.vc_custom_1732808191097{margin-top: -15px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;padding-top: px !important;padding-bottom: 20px !important;background-color: #23519F !important;}”][vc_column_inner width=”1\/1″ offset=”vc_col-lg-offset-2″ animation_speed=”” animation=””][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”default” section_id=”” height=”20″ parallax_ratio=”” image_mobile=”” image=”” kenburns_images=”” video_src=”” video_type=”mp4″ with_container=”” section_button=”” button_label=”” container_id=”” scroll=”no” ct_u_color=”inherit” ct_u_padding=”” ct_u_margin=”” ct_u_bg_color=”” ct_u_border=”” ct_u_diagonal1=”” ct_u_diagonal2=”” ct_u_shadow=”” animation_speed=”” animation=””][vc_column][vc_empty_space height=”60px”][\/vc_column][\/vc_row][vc_row type=”default” height=”100%” parallax_ratio=”0.1″ video_type=”mp4″ ct_u_font_weight=”ct-fw-600″ ct_u_font_style=”ct-fs-n” button_label=”CONTINUE” container_id=”continue” ct_u_color=”inherit” section_button=”” scroll=”no” section_id=”” image_mobile=”” image=”” kenburns_images=”” video_src=”” with_container=”” ct_u_padding=”” ct_u_margin=”” ct_u_bg_color=”” ct_u_border=”” ct_u_diagonal1=”” ct_u_diagonal2=”” ct_u_shadow=”” animation_speed=”” animation=””][vc_column width=”1\/1″ full_width=”” align=”” animation_speed=”” animation=””][vc_row_inner equal_height=”yes” content_placement=”top” gap=”30″ css=”.vc_custom_1729264385592{margin-top: 0px !important;margin-right: 10px !important;margin-bottom: 50px !important;margin-left: 10px !important;}”][vc_column_inner width=”1\/1″][vc_column_text css=””]\r\n

ABOUT EDQ<\/h3>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_accordion][vc_tta_section title=”How do I know you have the right to operate?” tab_id=”1732823046832-09d05f16-9d56″][vc_column_text css=””]\r\n

Answer: <\/b>EDQ is a registered charity with the Canada Revenue Agency.<\/p>\r\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Who are you and what do you do?” tab_id=”1732823046854-bd2d0a81-3e09″][vc_column_text css=””]\r\n

Answer: <\/b>Entraide diab\u00e9tique du Qu\u00e9bec is a non-profit organization that has been collecting used clothing and items since 1994. Profits from the sale go to Diab\u00e8te Qu\u00e9bec to help it fulfill its mission: to support people living with diabetes in improving their well-being.<\/p>\r\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Why don’t you operate your own store?” tab_id=”1732823965895-a7960810-ffce”][vc_column_text css=””]\r\n

Answer: <\/strong>EDQ considers that it is more profitable to raise funds by supplying the Value Village than to manage all aspects of a retail store with the high costs that this involves.<\/p>\r\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is EDQ in competition with other stores?” tab_id=”1732824019648-83a29edd-fa48″][vc_column_text css=””]\r\n

Answer: <\/strong>No. We don’t operate a retail store. We only sell merchandise. Data from Recyc-Qu\u00e9bec shows that over 70% of reusable clothing still ends up in landfills. There aren’t too many organizations collecting clothing: there aren’t enough!<\/p>\r\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row type=”default” section_id=”” height=”20″ parallax_ratio=”” image_mobile=”” image=”” kenburns_images=”” video_src=”” video_type=”mp4″ with_container=”” section_button=”” button_label=”” container_id=”” scroll=”no” ct_u_color=”inherit” ct_u_padding=”” ct_u_margin=”” ct_u_bg_color=”” ct_u_border=”” ct_u_diagonal1=”” ct_u_diagonal2=”” ct_u_shadow=”” animation_speed=”” animation=””][vc_column][vc_empty_space height=”30px”][\/vc_column][\/vc_row][vc_row type=”default” height=”100%” parallax_ratio=”0.1″ video_type=”mp4″ ct_u_font_weight=”ct-fw-600″ ct_u_font_style=”ct-fs-n” button_label=”CONTINUE” container_id=”continue” ct_u_color=”inherit” section_button=”” scroll=”no” section_id=”” image_mobile=”” image=”” kenburns_images=”” video_src=”” with_container=”” ct_u_padding=”” ct_u_margin=”” ct_u_bg_color=”” ct_u_border=”” ct_u_diagonal1=”” ct_u_diagonal2=”” ct_u_shadow=”” animation_speed=”” animation=””][vc_column width=”1\/1″ full_width=”” align=”” animation_speed=”” animation=””][vc_row_inner equal_height=”yes” content_placement=”top” gap=”30″ css=”.vc_custom_1729264385592{margin-top: 0px !important;margin-right: 10px !important;margin-bottom: 50px !important;margin-left: 10px !important;}”][vc_column_inner width=”1\/1″][vc_column_text css=””]\r\n

ABOUT DONATIONS<\/h3>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_accordion][vc_tta_section title=”Can I donate money instead of second-hand items?” tab_id=”1732823525330-52085b1b-d471″][vc_column_text css=””]\r\n

Answer: <\/strong>Yes. You can contact Diab\u00e8te Qu\u00e9bec association either by calling their toll-free number: 1-800-361-3504<\/a> or by visiting their website: https:\/\/www.diabete.qc.ca\/en\/<\/a><\/p>\r\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Will I receive a charity receipt for my donations of second-hand clothing and items?” tab_id=”1732823525366-e98a9398-c0d7″][vc_column_text css=””]\r\n

Answer: <\/strong>No. We cannot issue charity receipts for second-hand items according to the rules issued by Revenu Qu\u00e9bec and the Canada Revenue Agency. However, we can issue receipts for monetary donations. Receipts are issued by the Diab\u00e8te Qu\u00e9bec association.<\/p>\r\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What do you do with the items we donate?” tab_id=”1732823678620-20f8c7b9-8af9″][vc_column_text css=””]\r\n

Answer: <\/strong>Items are sold to the Value Village and other partners.<\/p>\r\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Why don’t you accept furniture?” tab_id=”1732823871470-f8622e84-c603″][vc_column_text css=””]\r\n

Answer: <\/strong>Furniture requires a lot of storage and handling space. We prefer to allocate this space to clothing and small household items to achieve our objectives and fulfill our mission with Diab\u00e8te Qu\u00e9bec.<\/p>\r\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Will the money raised stay in the community?” tab_id=”1732823918143-e124a09c-b915″][vc_column_text css=””]\r\n

Answer: <\/strong>EDQ is a provincial organization. Our offices are located in Mirabel, Trois-Rivi\u00e8res and Quebec City, from which we cover a good part of the territory. Funds raised are redistributed to Diab\u00e8te Qu\u00e9bec and to various local associations with which we have developed partnerships.<\/p>\r\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row type=”default” section_id=”” height=”20″ parallax_ratio=”” image_mobile=”” image=”” kenburns_images=”” video_src=”” video_type=”mp4″ with_container=”” section_button=”” button_label=”” container_id=”” scroll=”no” ct_u_color=”inherit” ct_u_padding=”” ct_u_margin=”” ct_u_bg_color=”” ct_u_border=”” ct_u_diagonal1=”” ct_u_diagonal2=”” ct_u_shadow=”” animation_speed=”” animation=””][vc_column][vc_empty_space height=”30px”][\/vc_column][\/vc_row][vc_row type=”default” height=”100%” parallax_ratio=”0.1″ video_type=”mp4″ ct_u_font_weight=”ct-fw-600″ ct_u_font_style=”ct-fs-n” button_label=”CONTINUE” container_id=”continue” ct_u_color=”inherit” section_button=”” scroll=”no” section_id=”” image_mobile=”” image=”” kenburns_images=”” video_src=”” with_container=”” ct_u_padding=”” ct_u_margin=”” ct_u_bg_color=”” ct_u_border=”” ct_u_diagonal1=”” ct_u_diagonal2=”” ct_u_shadow=”” animation_speed=”” animation=””][vc_column width=”1\/1″ full_width=”” align=”” animation_speed=”” animation=””][vc_row_inner equal_height=”yes” content_placement=”top” gap=”30″ css=”.vc_custom_1729264385592{margin-top: 0px !important;margin-right: 10px !important;margin-bottom: 50px !important;margin-left: 10px !important;}”][vc_column_inner width=”1\/1″][vc_column_text css=””]\r\n

OTHER RELEVANT INFORMATION<\/h3>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_accordion][vc_tta_section title=”I know someone with diabetes. How can I get more information?” tab_id=”1732824189649-55c83c80-7a06″][vc_column_text css=””]\r\n

Answer: <\/strong>You can contact healthcare professionals via the INFODIAB\u00c8TE hotline. Here’s their toll-free number: 1-800-361-3504<\/a> EXTENSION 233.\u00a0You can also contact them directly by e-mail via their website: https:\/\/www.diabete.qc.ca\/en\/<\/a><\/p>\r\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is Value Village?” tab_id=”1732824189703-16cd54fa-e1a4″][vc_column_text css=””]\r\n

Answer: <\/strong>It’s a chain of stores that supplies used clothing and goods. Value Village pays EDQ for the merchandise people donate. When people donate their items, they’re not just giving them a second life, they’re turning them into a sustainable source of funding for EDQ.<\/p>\r\n

Note: Shopping in Value Village stores doesn\u2019t support any nonprofit.<\/em><\/p>\r\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row type=”default” section_id=”” height=”20″ parallax_ratio=”” image_mobile=”” image=”” kenburns_images=”” video_src=”” video_type=”mp4″ with_container=”” section_button=”” button_label=”” container_id=”” scroll=”no” ct_u_color=”inherit” ct_u_padding=”” ct_u_margin=”” ct_u_bg_color=”” ct_u_border=”” ct_u_diagonal1=”” ct_u_diagonal2=”” ct_u_shadow=”” animation_speed=”” animation=””][vc_column][vc_empty_space height=”60px”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″]\n\t\t\t

<\/p>\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Slide\"\n\"\" \n\t\t\t\t\t\t\t<\/rs-layer>In the province of Quebec, 1 in 10 people<\/strong> has diabetes. Your donations help fund diabetes research. \n\t\t\t\t\t\t\t<\/rs-layer>\t\t\t\t\t\t<\/rs-slide>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Slide\"\n\"\" \n\t\t\t\t\t\t\t<\/rs-layer>Every year, EDQ saves 2,000 tons<\/strong> of small items and 6,000 tons<\/strong> of textiles from landfill. \n\t\t\t\t\t\t\t<\/rs-layer>\t\t\t\t\t\t<\/rs-slide>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Slide\"\nYou can donate at 11 Value Village Community Donation Centre\u2122<\/strong> and 3 EDQ Offices<\/strong> (in addition to our donation bins!). \n\t\t\t\t\t\t\t<\/rs-layer>\"\" \n\t\t\t\t\t\t\t<\/rs-layer>\t\t\t\t\t\t<\/rs-slide>\n\t\t\t\t\t<\/rs-slides>\n\t\t\t\t<\/rs-module>\n\t\t\t\t